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Terms and Conditions
Last updated: November 2025
Please read these Terms and Conditions carefully before using this website. By accessing or using this website, or by placing an order with us, you agree to be bound by these Terms and Conditions. Please also read our Privacy Policy, which explains how we collect, use, and protect your personal information.
If you do not agree with any of these terms, please do not use this website..
1. Business Information
This website is owned and operated by Amore Ltd. Trading is carried out under the registered company name Amore Ltd. Registered Office: Amore Ltd, c/o Joshua Leigh & Co, 159 High Street, Barnet, Herts, EN5 5SU. Company Registration Number: 03759491 All rights, including copyright, are owned by and licensed to Amore Ltd. Any use of this website or its contents, including copying or storing any part other than for personal, non-commercial use, is prohibited without our written permission. We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on this website.
2. Product Information and Availability
We take great care to ensure that product descriptions, images, and prices are accurate at the time of publication. Due to the natural materials used in many of our designs (such as gemstones), variations in colour, size, or texture may occur. All products are subject to availability. If an item you order is unavailable or out of stock, we will notify you as soon as possible and issue a full refund if payment has already been taken. We reserve the right to correct any errors or inaccuracies on the website, including prices and promotional details, without prior notice.
3. Prices and Payment All prices shown on this website are in pounds sterling (GBP) and include Value Added Tax (VAT) at the current applicable rate. Prices are subject to change without notice, but such changes will not affect orders that have already been accepted. Payment must be made in full at the time of placing an order. We accept payment through SuperPayments, PayPal, Clearpay, Klarna, Apple Pay, and Google Pay — all of which are registered and secure electronic payment systems. All payments are subject to validation and authorisation by the card issuer. We are not responsible for any refusal of payment by your card provider. Amore Ltd does not store or have access to your full payment card details..
4. Formation of Contract
Your order constitutes an offer to purchase goods from us. The contract between you and Amore Ltd is formed only when we send you a written order confirmation (usually by email). We reserve the right to decline or cancel any order if: - the item is unavailable, - there has been an error in pricing or description, or - we have reason to believe the order may be fraudulent.
5. Delivery and Dispatch
We aim to dispatch all accepted orders promptly. Orders placed before 2pm are usually dispatched the same day (excluding weekends and public holidays). During busy periods, dispatch may take up to two working days. Delivery times are estimates and may vary depending on external factors beyond our control. We cannot accept responsibility for postal or courier delays once an order has left our premises. If your delivery is delayed beyond a reasonable time, please contact us at [email protected]
6. Returns, Exchanges, and Cancellations
You have the right to cancel your online order within 14 days of receiving your goods, in accordance with the Consumer Contracts Regulations 2013. You must notify us of your decision to cancel within this period. Once cancelled, you have a further 14 days to return the goods to us. All returns must be unused, in their original condition, and with all packaging intact. Refunds will be processed within 14 days of receiving the returned goods, via the same method used for payment. To initiate a return, please contact us at [email protected] , alternatively a returns form will be provided in every order parcel. We also offer a 30-day goodwill return policy on most products purchased online, allowing you to return items for an exchange or refund beyond your statutory rights, provided they are in perfect condition. Please note: for hygiene reasons, we cannot accept returns on earrings unless faulty.
7. Faulty or Damaged Goods
If you receive a faulty or damaged item, please contact us within 30 days of delivery at [email protected] We will offer a repair, replacement, or full refund as appropriate under the Consumer Rights Act 2015.
8. Hallmarking and Product Safety
All applicable jewellery items are hallmarked in accordance with UK hallmarking law. Smaller silver items that fall below the legal hallmarking weight are stamped “925” and carry the Amore Argento maker’s mark for authenticity. All Amore silver jewellery is rhodium plated for added durability and shine.
9. Repairs and Aftercare Services
We offer complimentary cleaning on selected items and provide repair and alteration services where possible. Some repairs may incur a small charge. If you wish to send an item to our workshop, please include your name, return address, contact number, and a description of the work required. Address: Amore, PO Box 698, Rickmansworth, Herts, WD3 0GG We will always do our best to repair items; if a repair is not possible and a replacement is available, we will offer this or provide a credit note.
10. Promotions and Store Offers
Occasionally, our retail stores may offer promotions or special prices that differ from those online. Online offers may not be available in-store, and vice versa. Not all products available in-store are listed online.
11. Intellectual Property
All website content, including text, images, graphics, and logos, is the property of Amore Ltd or its licensors. You may not copy, reproduce, or distribute any part of this website without prior written permission.
12. Limitation of Liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation. To the fullest extent permitted by law, we shall not be liable for any indirect, consequential, or incidental losses arising out of your use of the website or purchase of goods.
13. Customer Service and Complaints
We aim to provide the highest level of customer service. If you have any concerns about our products or services, please contact us at [email protected]. We will respond as promptly as possible.
14. Governing Law
These Terms and Conditions, and any contract between you and Amore Ltd, shall be governed by and interpreted in accordance with the laws of England and Wales. You agree that the courts of England and Wales will have exclusive jurisdiction over any disputes that may arise. If you are purchasing from outside the United Kingdom, you will retain the protection of any mandatory consumer laws in your country of residence. Nothing in these Terms and Conditions affects your statutory rights under applicable local law.
